Privacy Policy & Cookies
Privacy Policy
At Hazelwood Floristry, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
1. What Information We Collect
When you place an order or sign up for emails, we may collect:
Name
Email address
Delivery address
Phone number
Payment information (processed securely through Wix and third-party payment gateways)
We also use cookies to enhance your browsing experience (you can manage these in your browser settings).
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Send you order updates and receipts
Communicate with you about your purchase
Send marketing emails (only if you opt-in)
Improve our services and customer experience
3. Email Marketing
You will only receive promotional emails if you explicitly opt in. You can unsubscribe at any time by clicking the link at the bottom of our emails.
4. How We Store and Protect Your Information
All customer information is stored securely via Wix’s protected platform. Payment details are encrypted and processed through secure third-party providers (e.g. Stripe or PayPal).
We never store your full payment details ourselves.
5. Sharing Your Information
We only share your personal data with trusted third parties as needed to complete your order (e.g. couriers for delivery).
We never sell or rent your information.
6. Your RightsUnder GDPR, you have the right to:
Request access to the data we hold about you
Ask for corrections or deletion of your data
Withdraw consent for marketing at any time
Lodge a complaint with the Data Protection Commission
7. Contact Us
If you have any questions about your data or this policy, please email us at hazelwoodfloristry@hotmail.com.
Cookies Policy
This Cookies Policy explains how Hazelwood Floristry uses cookies and similar technologies to improve your browsing experience on our website.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, phone, or tablet) when you visit a website. They help the site remember your actions and preferences over time.
2. How We Use Cookies
We use cookies for several purposes, including:
Essential Cookies: To enable secure ordering and basic website functionality.
Performance Cookies: To understand how visitors interact with our site (e.g. via Google Analytics).
Functional Cookies: To remember your preferences (like currency or region).
Marketing Cookies: To track browsing habits and show relevant ads (e.g. from social media platforms like Facebook/Instagram, if used).
3. Managing Cookies
You can manage or disable cookies through your browser settings at any time. However, please note that disabling some cookies may affect the functionality of the website, including checkout and account features.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
4. Third-Party Cookies
We may use third-party services (like analytics tools or advertising platforms) that place cookies on your device to collect anonymous data for performance and marketing purposes.These cookies are subject to the policies of those third parties (e.g. Google, Facebook).
5. Consent
By using our website, you consent to our use of cookies as described in this policy. When you first visit our site, a cookie banner will appear giving you the option to accept or manage your preferences.
6. Contact Us
If you have any questions about our use of cookies or your data, please contact us at hazelwoodfloristry@hotmail.com.